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
Road Map Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional Tahun 2020-2024
Berita Negara Tahun 2020 Nomor 650
Konsiderans
Menimbang:
bahwa Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 3 Tahun 2015 tentang Road Map Pengembangan Sistem Pengelolaan Pengaduan Pelayanan Publik sudah tidak sesuai dengan perkembangan hukum sehingga perlu diganti;
bahwa berdasarkan pertimbangan sebagaimana dimaksud dalam huruf a dan untuk melaksanakan ketentuan Pasal 19 ayat (5) Peraturan Presiden Nomor 76 Tahun 2013 tentang Pengelolaan Pengaduan Pelayanan Publik, perlu menetapkan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi tentang Road Map Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional Tahun 2020-2024;
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